What does one-time use mean? Can I use the list again to follow up by mail or phone calls? | |
One-time use means that the list you've purchased can be used only once for a mailing or a telemarketing campaign. You cannot use the list to follow up by phone after the mailing. Note that lists are seeded to detect unauthorized use. | |
I am using the list only for telemarketing. Can I call the same number twice if I don’t make contact the first time? | |
The list may only be used for the particular campaign for which it was purchased. You may call only until you make an initial contact. |
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Can I order a list for two-time use? | |
This option is currently not available on the online order system. Please call your MDR Representative at 800-333-8802 for information about purchasing a list for two-time use. | |
I have just purchased a list. Are phone numbers automatically included? | |
No, phone numbers must be purchased as a separate selection ($25/M). | |
Are email addresses available through MDR’s online order system? | |
No,
to purchase MDR’s email marketing products (E@ppend, E@ppend Plus,
E@quire, and E@quire Plus), you must contact your MDR Representative at
800-333-8802. |
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I have never ordered from MDR before and want to know what data is included in my order. | |
In general, you will receive the following information when you purchase a mailing list from MDR: name and/or title, institution name, and address. Note that your list may contain additional information depending upon the selections you have chosen. |
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What output formats (i.e., software types or file types) are available? | |
Fixed length ASCII SDF, ASCII Comma Delimited, Tab Delimited Text, Dbase III or above, FoxPro 2.6 or above, Microsoft Access 2.0 or above, and Excel 2.1 or above. | |
What delivery options are available? | |
Electronic files are delivered via email or FTP. Diskettes and CD-ROMs are shipped via standard shipping (see below). If you would like to order printed labels (chesire or pressure-sensitive) please call your MDR Sales Representative at 800-333-8802. |
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What shipping methods are offered? | |
Our standard method of shipping is second-day delivery. We also offer overnight (by 10:30 a.m.), next day (by 3 p.m.), and ground (3-7 days) deliveries. | |
Can I use a purchase order? | |
Yes, you can use a purchase order when you place your MDR order online. You may include your purchase order number in the box provided on the Shipping/Billing page. | |
Are there any additional charges? | |
Yes, shipping/handling and tax are extra. Shipping/handling charges: These are based upon on the size and weight of your order. Tax: You must calculate your own tax as the percentage varies significantly from state to state. |
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