|What does one-time use mean? Can I use the list again to follow up by mail or phone calls?|
|One-time use means that the list you've purchased can be used only once for a mailing or a telemarketing campaign. You cannot use the list to follow up by phone after the mailing. Note that lists are seeded to detect unauthorized use.|
|I am using the list only for telemarketing. Can I call the same number twice if I don’t make contact the first time?|
The list may only be used for the particular campaign for which it was purchased. You may call only until you make an initial contact.
|Can I order a list for two-time use?|
|This option is currently not available on the online order system. Please call your MDR Representative at 800-333-8802 for information about purchasing a list for two-time use.|
|I have just purchased a list. Are phone numbers automatically included?|
|No, phone numbers must be purchased as a separate selection ($25/M).|
|Are email addresses available through MDR’s online order system?|
to purchase MDR’s email marketing products (E@ppend, E@ppend Plus,
E@quire, and E@quire Plus), you must contact your MDR Representative at
|I have never ordered from MDR before and want to know what data is included in my order.|
In general, you will receive the following information when you purchase a mailing list from MDR: name and/or title, institution name, and address.
Note that your list may contain additional information depending upon the selections you have chosen.
|What output formats (i.e., software types or file types) are available?|
|Fixed length ASCII SDF, ASCII Comma Delimited, Tab Delimited Text, Dbase III or above, FoxPro 2.6 or above, Microsoft Access 2.0 or above, and Excel 2.1 or above.|
|What delivery options are available?|
Electronic files are delivered via email or FTP.
Diskettes and CD-ROMs are shipped via standard shipping (see below).
If you would like to order printed labels (chesire or pressure-sensitive) please call your MDR Sales Representative at 800-333-8802.
|What shipping methods are offered?|
|Our standard method of shipping is second-day delivery. We also offer overnight (by 10:30 a.m.), next day (by 3 p.m.), and ground (3-7 days) deliveries.|
|Can I use a purchase order?|
|Yes, you can use a purchase order when you place your MDR order online. You may include your purchase order number in the box provided on the Shipping/Billing page.|
|Are there any additional charges?|
Yes, shipping/handling and tax are extra.
Shipping/handling charges: These are based upon on the size and weight of your order.
Tax: You must calculate your own tax as the percentage varies significantly from state to state.